Attending To The Needs Of Others
Following on from my previous post, some folks may be wondering just how to go about “attending to folks’ needs”. As the brevity of my previous post seemed to find favour, I’ll keep this one (kinda) brief, too.
For me, it all starts with learning to listen with giraffe ears. “Listening to get in touch with what’s alive in a person” as Marshall Rosenberg puts it.
And there’s probably no better place to start learning to listen than with oneself. I mean, listening TO oneself. You can do it in secret, without anyone knowing, until you’ve found a little confidence in the practice of it. Confidence which may help in listening to others.
Empathy is “the ability to be wholly present with someone”. It’s not what you say, and certainly not what you think. It’s the ability to just be present, non-judgmentally, with someone.
Again, I’d suggest practicing on yourself first. It’s particularly tricky to empathise with others if you haven’t quite found the knack of empathising with yourself.
Learn To See Your Own Needs
Even with listing to oneself and empathising with oneself, it can take some reflection and further practice to begin to understand one’s own needs. Nonviolent Communication suggests that our needs derive from our feelings about things we have observed. Things someone has said, or done.
Identifying these triggers, objectively (like a fly-on-the-ewall, without judgement) can lead us into exploring the feelings they trigger.
And thence to the needs that the trigger has met – or failed to meet.
And ultimately to making a refusable request of ourself – or another – in an attempt (experiment) to get those needs met.
Experiencing this four-step process for and with ourselves puts us in a better place to begin to do the same with others.
Moving On To Others’ Needs
When you’ve built up a little reservoir of confidence in listening to yourself and empathising with yourself, then it might be time to engage with others.
Ike Lasater suggests it can be helpful to negotiate an explicit agreement with each person you might want to engage with. At least, if they know you and your “habitual” ways of communicating with them. Adopting a new way of relating to people, with new words, can come across as weird or clumsy at first. Even with some self-practice under your belt. So to minimise freaking out your colleagues, and nearest and dearest, making a refusable request of them to allow you to try out you new moves can assuage early confusion and angst.
And a word of caution:
It’s sooo easy to “put yourself into someone else’s needs”. By which I mean, saying to yourself “I just know this person needs…[x]”.
It can be helpful to guess what they might be feeling (we can never know with any certainly) – and try that guess out on them to see if we guessed right:
“I guess your feeling [bewildered]?”
The other person is then free to confirm or deny that feeling. If they deny, we might choose to guess again. And if they confirm, then we might guess what need(s) they have (if they don’t volunteer this information) that are or are not getting met:
“I guess that’s because you need [some kind of consistency between people’s words and actions]?”
Again, the other person is free to confirm or deny your guess.
And we can even invtie them to make a refusable request:
“Would you be willing to ask something of me (or another) that might help in getting that need (of yours) met?
In summary, when you’ve got a handle on helping yourself identify your own needs (and making refusable requests of yourself, or others) then you’re in a position to begin doing the same with and for others. I take this to be what Marshall Rosenberg meant when he said:
“Empathy gives you the ability to enjoy another person’s pain.”
I find much joy – and enjoyment – in being able to empathise, and attend to others’ needs. Especially when they’re in some kind of pain. The Antimatter Principle is founded on the belief – and confirming science – that every human being does.
My thanks to George Dinwiddie (@gdinwiddie) for suggesting the topic for this post.
Words That Work In Business ~ Ike Lasater
More Time To Think ~ Nancy Kline