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deming

The Big Shift Let’s get real for a moment. Why would ANYONE set about disrupting the fundamental beliefs and assumptions of their whole organisation just to make their software and product development more effective? It’s not for the sake of increased profit – Deming’s First Theorem states: “Nobody gives a hoot about profits”. If we …

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Gratitude Joy, for me, is helping folks in ways that they have a need to be helped. So I feel appreciative, moved and thankful when someone takes the time to let me know how my help has made a positive contribution to their lives. I regularly have folks quietly letting me know about how I’ve …

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The Design Principles of Organisational Psychotherapy Some ten years ago now, I began to design an alternative approach to helping collaborative knowledge work organisations become more effective. Typical approaches then in use included: Consultancy Improvement and/or change projects (most often, focussed on one or other part of an organisation, such as sales, manufacturing or product …

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World Class? Really? Some six years ago now, I wrote a post describing what might characterise a world class software / product development / collaborative knowledge work business. In the interim, I’ve had some opportunities to work on these ideas for various clients. My consequent experiences, whilst in no way invalidating that post, have thrown …

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