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deming

Deming: “Cease Dependence on Inspection” [From the Archive: Originally posted at Amplify.com Jun 29, 2009] Deming’s view on inspections, which I share: “Cease Dependence on Inspection”. (Caveat: He way talking about manufacturing and factory lines. Collaborative knowledge work, such as product design or software development, is a different context which will require some re-interpretation and …

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Every Freaking Time How internal recruiters, managers and HR people hire the wrong candidates. Every freaking time. When hirers have no clear idea of what a company needs, candidates get hired on random criteria. When hirers have no idea what makes e.g. software development work (or not), candidates get hired on a range of criteria …

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“The idea of removing ratings drives many HR executives a little crazy because companies love to quantify and analyze almost everything. The thought of getting rid of a metric is almost heretical. Executives who contacted us after reading our research often assumed that removing ratings was an anomaly, perhaps driven by smaller companies who don’t …

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The Path to Organisational Psychotherapy Lots of people ask me a question about Organisational Psychotherapy along the following lines: “Bob, you’re smart, insightful, brilliant, and with decades of experience in software development. How come you’ve ended up in the tiny corner of the world which you call Organisational Psychotherapy?” Which is a very fair question. …

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Beyond Command and Control – A Book Review John Seddon of Vanguard Consulting Ltd. kindly shared an advance copy of his upcoming new book “Beyond Command and Control” with me recently. I am delighted to be able to share my impressions of the book with you, by way of this review. I’ve known John and …

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Damn Outcomes! It seems in vogue to extol the praises of “outcomes” when discussing e.g. software and product development. Setting aside the challenges of defining what we might mean by “outcomes” (I dislike getting into rabbit-hole discussions of semantics), there’s one key aspect of this debate that seems to escape folks’ attention. W Edwards Deming …

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The Big Shift Let’s get real for a moment. Why would ANYONE set about disrupting the fundamental beliefs and assumptions of their whole organisation just to make their software and product development more effective? It’s not for the sake of increased profit – Deming’s First Theorem states: “Nobody gives a hoot about profits”. If we …

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Gratitude Joy, for me, is helping folks in ways that they have a need to be helped. So I feel appreciative, moved and thankful when someone takes the time to let me know how my help has made a positive contribution to their lives. I regularly have folks quietly letting me know about how I’ve …

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