The System Is Unethical
The System Is Unethical
Or at least, it’s “the system” that sits at the root of the unethical behaviours costing software delivery organisations £££millions annually. And it’s the culture of an organisation that defines that system.
Many years ago I wrote a White Paper titled “All Executives Are Unethical”. This paper riffed on a theme from Seth Godin – “All Marketers are Liars”. And channeled the ethical arguments of William Kingdon Clifford:
…whatever someone chooses to believe cannot be exempt from the ethical judgement of others.
In the aforementioned White Paper, I spoke of the ethics of executives, and in particular the folks that make the decisions about committing to improvements (or maintaining the status quo) in software delivery.
It’s been my experience over the course of thirty-plus years, that said executives act as if they believe their software delivery capability has little need, or scope, for improvement. Acting as if investing in improving said capability has little to no payback, and little to no impact on the organisation’ top line or bottom line.
It’s The System
Bill Deming famously wrote:
The fact is that the system that people work in and the interaction with people may account for 90 or 95 percent of performance.
~ W.E. Deming quoted in Scholtes, PR 1998 ‘The leader’s handbook: making things happen, getting things done’ McGraw-Hill, London p 296
Some readers of my aforementioned White Paper may have inferred I was criticising individual executives for their shortfall in ethics. Not at all. These folks work in “systems” as much as everyone else. It’s the system that drives their behaviours. Behaviours such as:
- Failing to dig into the effectiveness of their organisation’s software delivery capabilities.
- Indifference to the waste involved (wasted time, money, opportunities, human potential,…).
- Ignorance of just how much more effective things could be, with e.g. a change in perspective.
- Bravado and denial when questioned about such matters.
And it’s not limited to executives. Most advisors and practitioners (coaches, developers, middle managers, etc.) are equally ignorant, indifferent, flippant and slow to inquire.
Organisational Psychotherapy – and in particular, Memeology – offers a means to being addressing the shortcomings of the system, and thus bring about changes in folks’ behaviours.
Marshall, R.W. (2021). All Agilists Are Unethical. [online] Think Different. Available at: https://flowchainsensei.wordpress.com/2021/12/23/all-agilists-are-unethical/ [Accessed 30 May 2022].
Seddon, J. (2015). 95% of Performance Is Governed By The System. [online] Vanguard Consulting Ltd. Available at: https://beyondcommandandcontrol.com/library/dr-demings-aphorisms/95-of-performance-is-governed-by-the-system/ [Accessed 30 May 2022].