The Antimatter Opening Question
In Clean Language, a conversation with a client often opens with the question “What would you like to have happen…?”
This has bugged me for a long time, for two reasons:
- Maybe the client doesn’t like for anything to happen (therefore it’s not truly a Clean question).
- In the Antimatter frame, it matters little what the client might like (or want) to have happen. It matters a whole lot more what they might need to have happen.
So, I generally open with “What might you need to have happen…” (the Antimatter frame).
As I make no pretence to use Clean Language (excepting on the rare occasion), reason 1, above, is rendered moot. And reason 2 dissolves as we expressly ask what the client might need. I’ll just point out that this is a much harder question to answer, not least because folks may be able to quickly state what they’d like, but generally have much more difficulty identifying their needs. For me, this is another point in favour of the Antimatter frame – we can directly begin to explore the question of what they might need to have happen. And for this, I generally opt for the NVC (nonviolent communication) four step approach.