Coaching, Scrum Mastering, and Expertise
[Tl;Dr: Is it more, or less, effective for coaches, etc. to have technical (non-coaching) abilities?]
Over the years I’ve heard every kind of opinion on whether technical expertise is an asset or liability for coaches, Scrum Masters, and the like. Some folks, mainly executives, have sworn they would never hire a Coach or Scrum Master with technical expertise. Others, mainly coaches and Scrum Masters, have held much the opposite opinion. Those being coached have rarely expressed an opinion (although I suspect that’s because they don’t get asked, or think it won’t count, and not because they’re indifferent on the subject).
Personally, I tend to the opinion that, if it were down to me, I’d look for folks with excellent and demonstrable coaching skills, and not worry about the presence or absence of technical abilities unless they seemed intrusive and likely to interfere with the coaching dynamic. I recognise the argument that technical people lend more credibility to like-minded (i.e. technically capable) coaches because they find it easier to respect and identify with such folks. I also believe this argument to be a red herring, at least in the case where the coach or Scrum Master is effective and capable in the Coaching or Scrum Mastering skill-sets.
This is probably a good place to mention the Inner Game, and the suggestion by one of its founders, Sir John Whitmore, that “technical” knowledge and experience is a decided handicap for coaches and the coached, alike. In his book “Coaching For Performance” he tells several stories about this phenomenon, in particular that of the tennis group who, deprived of their regular tennis coach (and tennis expert) improved much more quickly under a substitute coach (with much coaching and skiing experience but no tennis experience).
Given that opinions on this topic seem all over the map, and many (mainly fruitless) discussions continue, I wonder if you have any experiences you’d be willing to share here?
Coaching For Performance ~ Sir John Whitmore