Agile Consultancies Aren’t
Why not? Well, at the very root is the the Myth of Redemptive Violence, which gives power to both the Domination System within which we as humans are for the most part emprisoned, and to the Analytic Mindset with its anachronistic and oppressive (Theory-X) view of human beings as e.g. cogs in a machine. More specifically, there’s a whole passle of “failure modes” which I’ve seen in numerous self-styled Agile Consultancies:
The Path Of Mammon
- Consulting teams in name only. Consultancies like to supply teams. Many times, these teams are selected by managers, and run by Project Managers or Account Managers. And from there, it’s managers all the way up (down). Even whilst espousing the benefits of Agile, these consultancies fail to walk the talk.
- Analytic Mindset. Consultancies, not wishing to look too alien to their largely Analytic-minded client base, and perhaps lacking the imagination to see beyond conventional management models, most often adhere to the hierarchical management models now beginning to look very dated.
- Theory-X. At the beating heart of Agile lies the Theory-Y disposition. How many Agile consultancies have Theory-Y type relationships with their staffers, as opposed to the more traditional Theory-X stance?
- Play. Innovation. Creativity. All espoused values of Agile, and all conspicuous by the absence in many consulting engagements, where margins, revenues and milking the client for as much money as possible seem to take precedence. And where things have to be done “by the book”, both by the consultants and the client’s staff they’re supposedly “helping”?
- Delivering value. This. How many consultancies do you know that offer an unequivocal value-for-money guarantee?
- Incremental delivery. Another core value of the Agile approach. How often do contracts with clients reflect this? How often do contracts (do you remember “Customer collaboration over contract negotiation?) stipulate fixed terms for the consulting engagement?
- Agility. How many consultancies do you know that start an engagement with a plan of campaign, or agenda, vs sensing the clients evolving needs and responding to those changing needs as they flex and unfurl?
- Agile is about human relationships. How many Agile Consultancies do you know that major on that? On building long-term relationships between their company and their clients’ companies? (Much more that just relationships between individual consultants and individuals in the client company). On becoming a trusted parter at the heart of clients’ businesses?
I could go on, but I think I’ve listed the main points of my argument.
It’s a two-way street, of course. Agile Consultancies follow the Path of Mammon mostly because that’s what their clients expect, or demand. That’s what many imagine it takes to survive and thrive in a Market for Lemons. It looks risky to buck that demand in favour of another way. But another way there is.
There is another way. A way which eschews short-term revenues, and skipping from one unsatisfactory engagement to the next, in favour of helping clients in the longer-term. With non-dogmatic advice and help that attends to the needs of everyone involved, not just the consulting company’s big-wigs. This Other Way is the path I myself have chosen to follow. It’s not as easy nor well-travelled a path as the Path of Mammon. But I find it immeasurably more satisfying, all-in-all.
“Two roads diverged in a wood, and I, I took the one less traveled by, And that has made all the difference.“
~ Robert Frost, The Road Not Taken
Joy, Inc. ~ Richard Sheridan Why Familiar Was Europe’s First 100% Agile Software House ~ FlowChainSensei